Cancelling a plan
You can cancel a paid plan at any time from your account, or by messaging us on WhatsApp or by email. Your plan keeps working until the end of the period you have paid for and is not renewed after that. You can keep using BillBook on the Free plan and export your data at any time.
Refunds for plans
- If you ask within 7 days of a payment, we refund that payment in full. This applies to new subscriptions and to renewals, monthly or yearly.
- If we announce a price increase and you cancel before it starts, we refund any unused time you have prepaid, counted from the day you cancel.
- After 7 days, payments are not refunded, but you can cancel so you are not charged again.
- If you are charged twice by mistake, or charged after you cancelled, we refund the extra charge in full whenever you tell us.
- Services already carried out, such as a data import or on-site setup, are not refundable once the work is done.
Hardware: all sales are final
We confirm the model, price and compatibility with you on WhatsApp before you pay, so please check your order carefully. Once hardware is delivered, we do not accept returns or give refunds for a change of mind, for buying the wrong model, or because you no longer need it.
Damaged, faulty or wrong items
We replace an item only if it arrives damaged, does not work out of the box, or is not what you ordered, and only when all of these are met:
- You tell us within 2 days (48 hours) of delivery, with photos or a video of the item, the box and the problem.
- The item is in its original box with every part, cable, manual and accessory, and its serial number and warranty stickers are intact.
- It has not been physically damaged, misused, opened up, repaired or modified, or damaged by power surges, liquids or wrong connection.
- We or the supplier inspect it and confirm the fault.
If confirmed, we replace the item with the same model. We give a refund of the item price only if we cannot replace it. Inspection usually takes 3 to 5 working days after we receive the item.
Items we never refund or exchange
- Consumables, such as thermal paper rolls, labels, ribbons and ink.
- Items that have been used, installed or set up, or ordered specially for you.
- Items reported after 48 hours, or returned without their original box and parts.
- Delivery and setup charges.
Warranty after delivery
After the first 48 hours, faults are handled only under the manufacturer's or supplier's warranty, which is repair or replacement, not a refund. We tell you the warranty period before you buy and help you make the claim; you cover the cost of sending the item for repair. The warranty does not cover physical damage, misuse, power problems or normal wear.
This policy does not affect any rights you have under Sri Lankan consumer law.
How to ask for a refund
Message us on WhatsApp or email [email protected] with your business name, the invoice or payment date, and the reason, plus photos or a video for hardware. We reply within 2 working days.
How refunds are paid
Once we approve a refund, it is paid back the same way you paid, less any delivery and setup charges for hardware. Card payments are refunded to the same card. Bank transfers are refunded to the bank account you give us. The money usually reaches you within 7 to 14 working days of approval, although some banks take longer to show it on your statement.
Contact us
BillBook is a product of IT Starter (Pvt) Ltd, a company registered in Sri Lanka.
Email [email protected] or call or WhatsApp +94 77 393 4001, 9am–5pm, every day.
Our policies: Terms and Conditions · Privacy Policy · Payment Policy · Refund Policy · Delivery Policy