Prices and currency
All prices are in Sri Lankan rupees (LKR). Plan and add-on prices are on our pricing page. Help guides and video tutorials are free. Live online setup, on-site setup, data import and hardware are charged at the prices on our pricing page or confirmed with you before you pay. If tax applies, it is shown on your invoice.
How you can pay
- Bank transfer. Transfer to the account on your invoice and send us the payment slip by WhatsApp or email. Your plan starts or renews once we confirm the payment.
- Card and online payments. Where offered, you pay on the secure checkout of a licensed Sri Lankan payment gateway, which is named on the checkout page. Card details are entered on the gateway, not on BillBook, and we never see or store your full card number.
Billing cycles
Paid plans are billed in advance, monthly or yearly. A yearly plan costs ten times the monthly price. Add-ons, such as extra users or outlets, are billed with your plan. If you upgrade part way through a period, you pay the difference for the rest of that period.
Renewals
Plans renew at the end of each period until you cancel. If you pay by bank transfer, we send you an invoice before the renewal date. If you pay by card and choose to save it with the payment gateway, it is charged on the renewal date. You can cancel before the renewal date to stop the next charge.
Price changes
We do not raise prices on a schedule. If a price has to rise, for example because of a sharp change in the dollar-rupee rate or our costs, or because we add major features to a plan, we give you at least 3 months' written notice, and it applies only from your next renewal after that. You can cancel before it starts and we refund unused prepaid time. Launch-offer customers keep their launch price while they stay subscribed. The full terms are in section 3 of our Terms and Conditions.
Failed or late payments
If a renewal payment fails or is not received, we remind you and give you 7 days to pay. After that, your account may be moved to the Free plan limits until payment is made. Your data is not deleted because a payment is late.
Invoices and receipts
We send an invoice or receipt for every payment, and you can see your billing history in your BillBook account.
Security
Card payments are handled only by a licensed payment gateway that follows the PCI DSS card security standard, over an encrypted connection.
Disputes and refunds
If you see a charge you don't recognise, contact us before raising a dispute with your bank and we will look into it straight away. For cancellations and refunds, see our Refund Policy.
Contact us
BillBook is a product of IT Starter (Pvt) Ltd, a company registered in Sri Lanka.
Email [email protected] or call or WhatsApp +94 77 393 4001, 9am–5pm, every day.
Our policies: Terms and Conditions · Privacy Policy · Payment Policy · Refund Policy · Delivery Policy